Your Not Always Going to Get a Big Pete
Moving your goods from house to house sucks. And so does moving stuff into storage lockers.
But not if you have a "Big Pete" there to assist you.
Two weeks ago I was helping a family member make a major move and relocation from one condo to two other locations well away from each other. We needed to keep some of her belongings in storage so that she could move into one residence later in the year. That's when we met Pete.
To make a long story short: Pete, [a very large man] became our best friend for the ensuing days because of his incredible generosity, friendliness and willingness to make this otherwise mundane and difficult task, an enjoyable one. Pete greeted us every single time with a large smile and a "How are you doing today Ryan?". We even got to talking about lacrosse, professional sports and the weather...all while I was lugging bed frames and boxes throughout the facility. His overall attitude and effort actually made me look forward to going to the storage place.
But, the "harsh" reality of customer service is that your not always going to get a "Big Pete". Some individuals won't go the extra-mile or give of their time and energy freely. Some will be cold with the by the book mentality of "get 'em in, get 'em out" (unlike Zappos).
That's okay. Once you do encounter this lackluster service you know how you would want your employees or co-workers to operate. This provides an opportunity to learn from others. Look to do business with people, companies or organizations that strive to have a "Big Pete" like interaction with you. And, on the other side of the coin, try to provide that "Big Pete" service for everyone.
If you have any examples or comments about dealings with a "Big Pete" please share in the comments or via email [ryandawidjan@gmail.com]. Thanks for stopping by.
Posted on Thursday, Mar 11, 2010
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